Cancellation
We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:
- Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel your order.
- Incorrect pricing. Due to the sometimes volatile market for collectible products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.
- Non-Payment of Non-COD orders. If payment is not received within a reasonable amount of time after the order has been placed, we may cancel an order without notice.
- If the order is not serviceable by us due to non-availability of the product among any of our vendors.
- If your pin code is not serviced by any of our courier partners.
- If the procurement is taking longer than 7 working days and you are not willing to wait further.
Returns and exchanges
We offer returns and exchanges only against manufacturing defects. Please contact our office to discuss any return requests.
RETURN POLICY
[30 Days – No Questions Asked Return Policy]
OUR RETURN POLICY: IT’S REALLY SIMPLE!
The Customer should verify the Product upon its receipt.
We assure you of free replacement or repairs in case of any manufacturing defect in the performance of the standard products purchased from us within 30 days of receipt of material at your end.
Kindly email our Customer Care team at sales@iccfbd.com or call our Number at 0129-4026559, if case of any questions or queries for timely resolution.
Resolution in various cases is given below:
| Reason of Return | Resolution |
|---|---|
| Was delivered in a physically damaged condition | Free Replacement |
| Has missing parts or accessories | Delivery of Missing parts/ Free Replacement |
| Is different from what was ordered | Delivery of material originally ordered |
| Is no longer needed (subject to acceptance by us) | Refund subject to valid reason of return |
If the fault is on us (mixed up, faulty on arrival), we’ll of course pay for return shipping.
As soon as the return or exchange has cleared it’s inspection, you will be notified of your exchange or credit immediately.
How To Return? Kindly raise a return & service request within 30 days of material delivery. Next Steps:
- INFORM US
- PREPARE PACKAGE
- SEND THE PACKAGE
- WE RECEIVE THE PACKAGE
- REPLACEMENT OR REPAIR WITHIN 7 DAYS